Privacy Policy

📄 Privacy Policy

Platinum Heating & BBQs
Last updated: 29/11/2025

At Platinum Heating & BBQs (“we”, “our”, “us”), we are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us online or in-store.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you shop with us, contact us, or subscribe to our emails, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Order details

  • Payment information (processed securely by Shopify; we do not store card details)

Device & Browsing Information

Automatically collected through cookies or website analytics:

  • IP address

  • Browser type

  • Pages viewed

  • Time spent on our site

  • Interaction with products and pages

Marketing & Communication Preferences

If you join our mailing list or fill out forms, we collect:

  • Email subscription status

  • Preferences and interests

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Respond to enquiries

  • Improve our website and services

  • Send marketing emails (only if you choose to subscribe)

  • Prevent fraud and ensure website security

  • Personalise your shopping experience

3. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted third parties who help us operate our business:

  • Shopify (website hosting, secure payments)

  • Shipping carriers (to deliver your order)

  • Email marketing services

  • Analytics tools (e.g., Google Analytics)

These providers only receive the information necessary to perform their services and must protect your data.

4. Cookies & Tracking Technology

Our website uses cookies to:

  • Keep your shopping cart working

  • Remember your preferences

  • Improve site performance

  • Help us understand how visitors use our site

You can manage or disable cookies in your browser settings.

5. Data Storage & Security

Your data is stored securely through Shopify’s protected systems.

We take steps to protect your information, including:

  • Encrypted website connection (SSL)

  • Restricted employee access

  • Secure payment processing

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct or update your details

  • Request deletion of your information (unless legally required to keep it)

  • Opt out of marketing at any time

  • Request a copy of the information we hold

To make a request, email us at:
📧 info@phbbqs.com.au

7. Email Marketing

You will only receive marketing emails if you choose to subscribe.

You can unsubscribe at any time using the link in our emails.

8. Third-Party Links

Our website may contain links to external websites (e.g., social media).
We are not responsible for the privacy practices of these sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

📍 Platinum Heating & BBQs
1/120 Taren Point Road Taren Point
📧 sales@platinumheatingandbbqs.com.au
📞 (02) 95240123

Contact form