Shipping and Delivery Policy

Shipping & Delivery Policy

At Platinum Heating & BBQs, we aim to provide a smooth and transparent delivery experience for all fireplace and Weber BBQ purchases. Because many of our products are large, heavy, and fragile, specialised handling and freight conditions apply.

Fireplace Delivery

Manufacturer Freight Charges (Required)

All fireplace purchases include a manufacturer freight charge. This fee covers the cost of transporting your fireplace from the manufacturer to our store. Freight costs vary by brand and model and will be included in your order total or invoice.

Store-to-Home Delivery Fee

In addition to manufacturer freight, a separate store-to-home delivery fee applies for transporting your fireplace from our store to your home. This covers:

  • Specialist handling
  • Two-person delivery
  • Safe placement of the fireplace (ground floor only unless arranged prior)

Delivery costs are calculated based on distance, product size, and difficulty of access.

Pick up from store can be done at no additional costs but must be pre booked before hand.

Delivery Area – Sydney Only

We currently only deliver fireplaces within Sydney metropolitan and surrounding areas.

If you live outside these areas, please contact us for a custom delivery quote. Some regional deliveries may require third-party freight services.

Weber BBQ Delivery

Standard Weber BBQ Delivery – Metro Only

We offer delivery on standard Weber BBQ models to Sydney metro areas only. Delivery costs vary depending on location and BBQ size.

Premium Weber Models – In-Store Purchase Only

Premium Weber models (including all premium Weber Q Series, Summit, Genesis Premium, and selected Limited Edition models) are available for in-store purchase only. These models are not eligible for online checkout or delivery.

Click & Collect

Click & Collect is available for:

  • Standard Weber BBQs
  • Weber accessories
  • Fireplace accessories (where applicable)

You will receive a notification once your order is ready for pickup.

Delivery Timeframes

  • Fireplaces: 3–10 business days (depending on manufacturer freight arrival & home delivery scheduling)
  • Weber BBQs: 1–5 business days (Sydney metro only)
  • Accessories: 1–3 business days

You will be contacted to confirm your delivery window.

Delivery Requirements

To ensure a successful delivery, please ensure:

  • Someone is home during the confirmed delivery window
  • Clear and safe access to the home
  • Any difficult access (stairs, steep driveways, tight corners, gravel paths) is disclosed beforehand

If delivery cannot be completed due to access issues or no one being available, a re-delivery fee may apply.

Need help?

If you have questions about delivery, freight charges, or need a custom quote, please contact our team. We are always happy to help you choose the right product and organise safe delivery.

Contact form