Terms & Conditions

📝 Terms & Conditions

Platinum Heating & BBQs
Last updated: 28/22/25

Welcome to Platinum Heating & BBQs (“we”, “our”, “us”). By accessing or using our website, purchasing products, or interacting with our services, you agree to these Terms & Conditions. Please read them carefully.

1. General Information

This website is operated by Platinum Heating & BBQs.
Throughout these Terms, “you” refers to the user, visitor, or customer.

We reserve the right to update or modify these Terms at any time. Continued use of the website means you accept the updated Terms.

2. Online Store Terms

By using our website, you confirm that:

  • You are at least 18 years old, OR have permission from a parent/guardian.

  • You will not use our products or site for unlawful purposes.

  • You will provide accurate and complete information when placing an order.

We may refuse service to anyone for any reason at any time.

3. Product Information & Availability

We do our best to display product information, pricing, and stock accurately, but:

  • Prices may change without notice

  • Stock levels may vary

  • Colours and images may appear differently depending on your device

We reserve the right to discontinue any product at any time.

4. Pricing & Payment

All prices on our website are in AUD and include GST unless stated otherwise.

We accept major payment methods offered through Shopify’s secure checkout.

Orders are only confirmed once full payment is received.

5. In-Store Only, Click & Collect, and Delivery

Some products sold by Platinum Heating & BBQs are available:

  • In-store only

  • Click & Collect

  • Delivery within eligible areas

Product availability depends on type, size, stock, and location.
We reserve the right to refuse delivery or require alternative arrangements if your location is outside delivery zones.

6. Shipping & Dispatch

Shipping times vary based on location, product type, and courier availability.

We are not liable for:

  • Delays caused by couriers

  • Lost or stolen parcels after delivery

  • Incorrect addresses provided by customers

Full shipping details are available in our Shipping Policy.

7. Returns, Refunds & Exchanges

We follow Australian Consumer Law.

You are entitled to a repair, replacement, or refund for:

  • Major faults

  • Goods not as described

Change-of-mind returns may not be accepted on:

  • BBQs

  • Fireplaces

  • Installed products

  • Special orders

  • Custom outdoor kitchens

If accepted, items must be unused and in original packaging.

For full details, please refer to our Returns & Refunds Policy.

8. Warranty

Most products we sell come with a manufacturer warranty.

Warranty claims may require:

  • Proof of purchase

  • Photos or inspection

  • Direct communication with the manufacturer (e.g., Weber, Rinnai, Escea)

Warranty does not cover:

  • Misuse

  • Accidental damage

  • Incorrect installation

  • Lack of maintenance

9. Outdoor Kitchen Quotes & Installations

For Weber Outdoor Kitchens:

  • Quotes are estimates only until confirmed

  • Site checks may be required

  • Custom designs must be approved before production

  • Lead times vary based on supply and installation demand

We are not liable for delays outside our control (e.g., supplier delays).

10. Accuracy of Information

While we aim for accuracy, errors may occur.

We reserve the right to correct:

  • Pricing mistakes

  • Product descriptions

  • Availability errors

We may cancel or refuse orders affected by errors.

11. Intellectual Property

All website content, including:

  • Logos

  • Images

  • Product descriptions

  • Layout

  • Graphics

…is owned by Platinum Heating & BBQs or licensed to us.

You may not copy, reproduce, or use any materials without permission.

12. Limitation of Liability

To the fullest extent permitted by law, we are not responsible for:

  • Loss or damages from using our website

  • Issues arising from third-party services

  • Delays or disruptions outside our control

You agree to use this site at your own risk.

13. Third-Party Links

Our website may contain links to external sites such as:

  • Weber Australia

  • Facebook

  • Instagram

  • YouTube

We are not responsible for the content or policies of these sites.

14. Privacy

Your privacy is important to us.
Please refer to our Privacy Policy for details on how your data is collected and used.

15. Contact Us

If you have any questions about these Terms, contact us:

📍 Platinum Heating & BBQs
1/120 Taren Point Road, Taren Point NSW 2229
📧 sales@platinumheatingandbbqs.com.au
📞 (02) 9524 0123

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